FAQs
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We currently service the ACT & Surrounding NSW Regions.
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No. You can rest assured that the team at Revive bring all our own cleaning supplies and equipment with us.
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Invoices will be issued to the email address associated with your account. You have the option to pay by card (using STRIPE) or bank transfer.
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Our teams usually work in groups of 2-3 for residential cleaning. For construction, commercial or end of lease cleans you can expect anywhere from 4-6 cleaners.
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Absolutely! We want you to feel comfortable and enjoy your experience with us.
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Yes, all of our cleaners undergo a thorough 2 week training period upon starting with us and regular ongoing training & development.
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We understand that sometimes “life hapens” and you may need to cancel your clean. We respectfully request a minimum of 48 hours notice to avoid any cancellation fees. Cancellations within 48 hours will incur a 50% cancellation fee.
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All invoices must be paid by the due date stated on the invoice. Weekly accruing late fees of 10% apply to all overdue invoices. We do encourage you to reach out if you are experiencing financial difficulty and we can arrange a payment plan.
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For all standard end of lease cleaning, we guarantee it will pass your final inspection or we return free of charge. Please note this does not cover damage caused by the tenants and is only in relation to cleanliness. If your end of lease clean does exceed our standard terms we will be sure to discuss this with you prior to commencing your clean.