Terms and Conditions for Cleaning Services provided by Revive Cleaning Group
These Terms and Conditions (“Agreement”) govern the provision of house cleaning services (“Services”) by Revive Cleaning Group (“Company,” “we,” “our,” or “us”) to the client (“Client,” “you,” or “your”) for residential cleaning services. By booking or accepting our services, you agree to the following terms and conditions.
1. Service Scope
1.1 Residential Cleaning
Revive Cleaning Group provides standard residential cleaning services, which include, but are not limited to: dusting/wiping surfaces, vacuuming, mopping floors, cleaning bathrooms, kitchens, and common areas, and other tasks as agreed upon in advance.
Any requests outside the agreed scope will be subject to additional charges.
Residential Cleaning Inclusions are listed below:
Bathrooms/Laundry (Showers, Bathtubs, Sinks/Vanities, Mirrors, Emptying of Rubbish Bins, Vacuum and Mop Floors)
Kitchens (Sinks/Tapware, Cooktop and Backsplash, Benches/Surfaces, Spot Cleaning of Cupboards as Required, Emptying of Rubbish Bins, Vacuum and Mop Floors)
General Areas (Dusting of Skirtings, Dusting of Surfaces, Disinfecting of Benches/Bedside Tables/Tables, Wiping Mirrors/Mirrored Wardrobes, Vacuum & Mop Floors).
General 10min Tidy (Pulling up bedsheets, arranging cushions, picking up toys, etc.).
1.2 End of Lease Cleaning
We specialise in End of Lease Cleaning to meet inspection standards, covering all interior areas plus reachable external windows, screens, and tracks.
Exclusions and Add-On Services:
Garages & Carports: Swept and shelves wiped only. Extensive cleaning is an add-on service.
Decks/Patios: Apartment balconies included. Exterior decks/patios available as add-ons.
Ceilings: Cobweb removal included. Stains, mould, or smoke residue require additional time/fees.
Windows: Second-story and obstructed windows excluded.
Furnished Homes: Cleaning of fridges, appliances, or furniture attracts additional fees.
Steam Cleaning: Available as an add-on.
Curtains & Blinds: Spot cleaning only. Removal/soaking not included.
2. Booking and Scheduling
Bookings can be made via phone, email, or our website.
A scheduled date and time will be confirmed by us. Please allow a 30-minute arrival window either side of your booking due to service-based scheduling.
Rescheduling or cancellation requires at least 24 hours’ notice for residential cleans and 48 hours’ notice for End of Lease cleans.
Failure to provide notice will incur a cancellation fee of 50% of the agreed service price.
If our team cannot access the property or the premises are unprepared, a missed appointment fee of 50% of the service price will apply.
3. Payment Terms
Payment is due on the date of service, unless otherwise agreed in writing.
Accepted payment methods: credit card, debit card, or bank transfer (linked via invoices).
Invoices will be issued within the week of service, with payment terms specified.
Overdue invoices attract late fees of 10% of the invoice total per week overdue, and services may be suspended.
Debts unpaid 21 days past the due date will be referred to collections. The Client will be liable for all recovery costs, including legal and administrative fees.
A minimum service fee of $180 + GST applies to all bookings.
4. Client Responsibilities
Ensure property access for our team.
Secure valuables, fragile items, and personal belongings prior to service.
Notify us in advance of:
Any fragile or high-risk items.
Specific cleaning preferences or restrictions.
Pet safety arrangements (pets must be secured during service).
Any hazards (biohazards, dangerous environments, broken fittings).
We reserve the right to refuse service if unsafe conditions are present. Cancellation fees may still apply.
5. Cleaning Equipment and Supplies
We provide all cleaning equipment and supplies unless otherwise agreed. If you prefer we use your own products or equipment, you must notify us at the time of booking.
6. Cancellation and Rescheduling
Cancellations made with less than the required notice (24 hours for residential, 48 hours for End of Lease) will incur a 50% cancellation fee.
If our team arrives and cannot perform the service due to lack of access or unprepared premises, a 50% cancellation fee will apply.
7. Liability and Insurance
Revive Cleaning Group holds liability, property damage, and worker’s compensation insurance.
We are not liable for:
Pre-existing damage or wear and tear.
Damages caused by faulty, fragile, or unstable items.
Items not disclosed as fragile or high-risk.
Damage Claims: Must be reported within 24 hours of service.
Our maximum liability is limited to the total value of the service provided.
8. Satisfaction Guarantee
If you are unsatisfied, you must notify us within 12 hours of service completion. We will re-clean the affected area within 24 hours at no additional charge.
Re-cleans are our sole remedy for dissatisfaction. Refunds or discounts are not provided.
End of Lease Guarantee: If any area within our agreed checklist fails inspection, notify us within 5 working days and we will return to rectify.
9. Health and Safety
All staff follow strict health and safety protocols.
Clients must notify us of any allergies, sensitivities, or health concerns relating to cleaning products.
10. Privacy and Confidentiality
All Client information is confidential and not shared with third parties, except as required by law.
We respect your privacy, and staff are trained to follow confidentiality procedures when in your home.
11. Before & After Photos/Videos
We take before and after photos/videos for quality assurance and dispute resolution.
These may be used for training or marketing (e.g. social media), but personal or identifying details will never be shared.
Clients may opt out of marketing use by notifying us in writing.
12. On the Day of Your Clean
Our team will arrive at the address provided at the booked time. Please note as we run a service based business, we may run 30mins early or late, however we will do our best to contact you to advise of any time adjustments so please keep your mobile phone on hand!
First Inspections (First Cleans & End of Lease): Upon arrival our team leader will conduct an initial inspection/walk through of the property to assess the condition. It is beneficial if you are present to attend this inspection, however we understand that life comes with many other responsibilities, so we are able to give you a call or email if we have any concerns
13. Overtime and Additional Services
Occasionally your regular residential clean may take longer than anticipated, this can be due to having skipped or rescheduled a clean, or occasionally there is extra cleaning and tidying required. Please advise if you would prefer for our team to remain within the timeframe provided for your clean at our agreed price, which means we will try to do as best we can with the time however some things may be excluded.
If a clean requires extra time (e.g. missed/skipped cleans, excess mess), you may choose to:
Limit work to the booked timeframe at the agreed price (some tasks may be excluded), or
Approve overtime at $45 per 15 minutes. Approval will be sought before proceeding.
Additional Services (Excl. GST):
Carpet Cleaning (from $175+) incl. optional flea treatment.
Shower/Toilet Restorations ($90 per item).
Oven Restorations ($90–$150).
Excess Pet Hair Removal ($100–$150).
Rubbish Removal ($30 per bag).
Overtime (from $180 per hour for 2 staff).
Exterior Patio Pressure Washing ($150 per hour).
14. Force Majeure
We are not responsible for delays, cancellations, or failure to perform services due to events beyond our control, including illness, accidents, severe weather, strikes, or other force majeure events.
15. Termination of Services
We reserve the right to terminate services immediately in cases of:
Unsafe working conditions.
Abusive or inappropriate behaviour.
Repeated late payments or non-compliance with these Terms.
16. Governing Law
This Agreement is governed by the laws of the Australian Capital Territory (ACT). Any disputes will be subject to the jurisdiction of ACT courts.