Terms and Conditions for Cleaning Services provided by Revive Cleaning Group

These Terms and Conditions (“Agreement”) govern the provision of house cleaning services (“Services”) by Revive Cleaning Group (“Company,” “we,” “our,” or “us”) to the client (“Client,” “you,” or “your”) for residential cleaning services. By booking or accepting our services, you agree to the following terms and conditions.

1.1 Service Scope – Residential Cleaning Revive Cleaning Group provides standard residential cleaning services, which include, but are not limited to, dusting/wiping surfaces, vacuuming, mopping floors, cleaning bathrooms, kitchens, and common areas, and other tasks as agreed upon in advance. Specific services will be outlined in the Service Agreement or booking details. Any requests outside of the agreed scope will be subject to additional charges.

1.2 Service Scope – Standard End of Lease Cleaning

Revive specialises in End of Lease Cleaning ensuring all interior items are covered. We also clean reachable external windows, screens and tracks to enhance overall cleanliness.
Exclusions:
Garages & Carports: We do provide a quick sweep and wipe down of garage shelving, however if the garage requires extensive cleaning this will be considered an add on service.
Decks/Patio Areas: Balconies in apartment buildings are included. Please advise if you require additional cleaning for an exterior deck or patio.
Ceilings Stains: While our team do remove cobwebs from ceilings, we may require additional time to clean mould, candle smoke, or other stains and marks from ceilings.
Second story windows & windows blocked by garden beds
Furnished Homes: Fridges, Appliances & Furniture will require an additional fee. Steam Cleaning: Please see our add on services for our carpet steam cleaning services
Curtains & Blinds: During End of Lease cleaning, we do spot clean curtains and blinds including disinfecting, removal of dust, minor pet hair, and minor stains however we do not remove curtains and blinds for deep cleaning or soaking.

2. Booking and Scheduling

To book services, the Client must contact Revive Cleaning Group via phone, email, or our website. Once a booking is confirmed, the Client will receive a scheduled date and time for the cleaning appointment. Rescheduling or cancellation of services must be made at least 24 hours prior to the scheduled appointment. Failure to do so may result in a cancellation fee of 50% of your clean price. If the Client is unavailable at the time of service or the property is inaccessible, a missed appointment fee of 50% of your clean price will apply. Please allow up to 30mins either side of your appointment for our teams arrival as we occasionally run early or late. We do aim to communicate any adjustments to your booking time with you on the day.

3. Payment Terms

Payment is due on the date of the cleaning service unless otherwise agreed. We accept payment through our online system that is linked to all invoices. Payment can be made via credit card, debit card, or bank transfer. Invoices will be provided within the week of your clean, and payment terms will be specified on the invoice. Any overdue payments will be subject to late fees of 10% of the invoice total for each week it is overdue and service suspension until the amount has been paid in full. If the Client does not pay within 21 days of the due date, the debt will be referred to the appropriate collections agency with all additional fees and legal costs being the responsibility of the client.

4. Client Responsibilities

The Client is responsible for ensuring that the property is accessible for our cleaning team. Any valuables, fragile items, or personal belongings should be properly secured before the cleaning service. Revive Cleaning Group will not be held liable for any damages or loss of items not properly secured. The Client must notify us in advance of any specific cleaning preferences, pet safety concerns, or areas that should not be cleaned. If the Client has any special cleaning requests (e.g., for environmentally friendly products), these should be specified when booking the service.

5. Cleaning Equipment and Supplies

Revive Cleaning Group will provide the necessary cleaning equipment and supplies unless otherwise requested by the Client. If the Client prefers to use their own cleaning supplies or equipment, they must notify Revive Cleaning Group at the time of booking.

6. Cancellation and Rescheduling

Cancellations made with less than 24 hours' notice will incur a cancellation fee of 50% of the invoice amount. Clients may reschedule appointments with at least 24 hours’ notice without penalty. If our team arrives at the designated address and cannot perform the cleaning service due to the Client’s failure to provide access or the premises being unprepared, a cancellation fee of 50% of the invoice amount will apply.

7. Liability and Insurance

Revive Cleaning Group is fully insured for liability, property damage, and worker’s compensation. However, we are not liable for any pre-existing damages or items that are inherently at risk of damage during cleaning. We are not responsible for any damages caused by faulty, broken, or fragile items. We are not responsible for fair wear and tear. The Client must inform us in advance of such items.

8. Satisfaction Guarantee

Revive Cleaning Group aims for complete customer satisfaction. If the Client is not satisfied with the cleaning, they must notify us within 12 hours of service, and we will arrange a re-cleaning within 24 hours of being notified of the affected areas at no additional charge. We reserve the right to decline a re-clean if complaints are received after 12 hours of service. Revive Cleaning Group do not offer discounts on Cleaning Services due to client dissatisfaction. For all End of Lease Cleaning we offer a final inspection pass guarantee. If any item listed in our standard scope for end of lease cleaning does not pass the final inspection, we must be notified within 5 working days in order to rectify.

9. Health and Safety

All cleaning staff are trained to follow health and safety protocols. The Client must inform Revive Cleaning Group of any allergies, health concerns, or preferences regarding cleaning chemicals at the time of booking.

10. Privacy and Confidentiality

Revive Cleaning Group will treat all Client information as confidential and will not share it with third parties without prior consent, except as required by law. We will respect your privacy and ensure that all staff follows confidentiality procedures when in your home.

11. Before & After Photos/Videos

Revive Cleaning Group are required to take before and after photos during cleans to ensure the highest quality of service and maintain transparency. These photos serve as a record of the work performed and help resolve any potential disputes or concerns regarding the completion and effectiveness of the service. The photos may be used for our social media accounts, however client privacy is always considered and any content that includes person information or client family photographs will not be posted.

12. What to Expect On the day of your clean?

Our cleaners will arrive at the address provided at the booked time. Please note as we run a service based business, we may run 30mins early or late, however we will do our best to contact you to advise of any time adjustments so please keep your mobile phone on hand!

First Inspections (First Cleans & End of Lease): Upon arrival our team leader will conduct an initial inspection/walk through of the property to assess the condition. It is beneficial if you are present to attend this inspection, however we understand that life comes with many other responsibilities, so we are able to give you a call or email if we have any concerns.

13. Residential Overtime Occasionally your regular residential clean may take longer than anticipated, this can be due to having skipped or rescheduled a clean, or occasionally there is extra cleaning and tidying required. Please advise if you would prefer for our team to remain within the timeframe provided for your clean at our agreed price, which means we will try to do as best we can with the time however some things may be excluded. Alternatively our team can continue until the job is completed for an additional $45 per 15mins.

Additional Services (Excl GST):

Occasionally we have properties which exceed our standard cleaning terms. Please note, the below add on services are always discussed and agreed to upon prior to any clean commencing usually upon first inspection.

- Carpet Cleaning (From $175+) Incl. Optional Pet Flea Treatment
- Shower/Toilet Restorations ($90 per item) due to mould, calcium or hard water buildup
- Oven Restorations ($90-150) exceeding our standard EOL oven cleaning
- Excess Pet Hair Removal ($100-150)
- Rubbish Removal ($30 per bag - for personal belongings left behind requiring disposal)
- Overtime Rate ($180 per hour for 2 staff due to property in poor condition exceeding a standard clean. $45 per 15mins for overtime regular residential cleaning.)
- Exterior Patio Pressure Washing ($150 per hour)